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Breakout Session | October 19, 2015 | 4:00pm - 5:00pm

Restaurant Design Trends

From reflecting brand values to setting the mood to keeping traffic flowing, restaurant design plays a big part in the customer’s experience. We’ll take a look at design trends on the horizon and discuss how to make technology seamlessly fit into the environment.


Michelle Bushey | Design Director | Harrison Architecture and Design

Michelle is an expert in her field with over 20 years experience focused on restaurant design – particularly prototype development and branding for roll out. Her clients include Mooyah, Bennigan’s, Twin Peaks, Cowboy Chicken, Rockfish, Baker Brother’s, Harrah’s, On the Border, Cheddar’s Cafe, Boston’s Pizza and Domino’s Pizza among others.

Nick DeCarlo | Director, Restaurant Solutions | The Wendy’s Company

As director of restaurant solutions, Nick leads the team critical to the success of all restaurant technology initiatives. Within his current scope of responsibilities are critical business impacting technologies, including POS, DMB, mobile architecture, Wi-Fi, customer self-order devices, hand held/line busting device, dual lane drive thru technology, etc. Nick has held multiple roles in the 12 years with the organization, including application development, project management, leading projects related to PCI, ERP, hyperion, operational repotting, back office and POS. His team’s goal is to ensure that all solutions developed and deployed meet the needs of the end user, are highly scalable, supportable, and “just work” at the end of the day.

Rob Depp | VP, Restaurant Design | FRCH Design Worldwide

Rob brings over twenty years of diverse branding and marketing experience to FRCH Design Worldwide. With a background in business and design, he has an intuitive understanding of both the rational and the creative side of the marketing world. His past experience on both the client and agency side allows Rob to lead teams with insight into real world client challenges and effective integration of FRCH services. Rob consults on best-in-class service levels, account management and planning for clients including Samsung, Johnson & Johnson, Walt Disney, Build-A-Bear, Tiffany & Co., American Girl, Fiesta Restaurant Group, Spoleto, Steak ‘n Shake, A&W Canada, Giraffas, and Famous Dave’s BBQ.

Moderator: Neil Sudaisar | Sr Director, DIRECTV Enterprise Solutions | DIRECTV

Serving customers with distinction, building long-lasting business relationships, and developing successful teams are Neil’s focus as he leads DIRECTV’s Enterprise Solutions team. Before joining DIRECTV, Neil held senior management positions at Best Buy and Qwest, Inc. At Best Buy, he led the integration of Geek Squad services across merchant organizations and developing partnerships with industry leaders such as Microsoft, AAA, and AT&T. At Qwest, Neil led the development and execution of customer retention and acquisition strategies for alternative channels including indirect retail, door-to-door, click-to-chat, and online affiliate programs. Neil’s career constants are passion for the customer, building people and teams, and delivering results.

Sponsored by DIRECTV