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October 13-15, 2024 | Denver, CO — It’s not too late! Registration is open until Oct. 11. Register Now

AGENDA

SUNDAY // OCTOBER 13, 2024


| Registration

Registration Opens for Food Tour Participants

All attendees, sponsors and speakers must check in at the registration desk and pick up a name badge. Please wear your badge at all times during the Summit.

| Offsite Event

Fast Casual Food Tours

Join fast casual restaurant executives and other Summit attendees as we tour and eat out at some of Denver's top local fast casual restaurants.

Tours include:


| Exhibits

Registration Opens & Suppliers Pavilion

All attendees, sponsors and speakers must check in at the registration desk and pick up a name badge. Please wear your badge at all times during the Summit.

Spend some time in our suppliers pavilion, where you'll learn about products and services dedicated to improving your restaurant's operations.


| Welcome & Opening Remarks
Host:
  • Cherryh Cansler | Vice President of Events | Networld Media Group


| Opening Keynote

Ushering in the Future of the Restaurant Industry and Its People

Join Jason Rusk in a conversation about growth in the rapidly evolving world of fast-casual restaurants. As innovation and scale become more important than ever, how do we lead brands, and their workers into the new age?

Focusing on his time at Red Robin and Wonder, Jason will answer this question while diving into specific challenges of growth, leadership best practices and workforce development. 

Keynote Speaker:
  • Jason Rusk | Executive Vice President of Restaurant Operations | Wonder

Presented by Botrista Beverages
Keynote Speaker
Jason Rusk
Executive Vice President of Restaurant Operations
Wonder


| Awards Presentation

Fast Casual Hall of Fame

For more than 20 years, fast casual concepts have been at the forefront of innovation in the restaurant industry, proving to be trendsetters in store design, menu development, customer experience and restaurant technology. That would not be possible, however, without the blood, sweat and tears of the men and women who lead those brands each day.

The Fast Casual Hall of Fame will honor three individuals, who through their vision and leadership, have driven not only the success of their brands, but of the fast casual segment as a whole.

Join us as we recognize this year's Fast Casual Hall of Fame Honorees.

Hosts:
  • Cherryh Cansler | Vice President of Events | Networld Media Group
  • David Moore | Director, Business Relations | KPS Commercial Construction

Honorees:
  • Scott Davis | Chief Concept Officer | Noodles & Company
  • Chris Newcomb | CEO & Co-Founder | Newk's Eatery
  • Marla Topliff | Strategic Franchise Consultant | Kathleen Wood Partners

Presented by KPS Commercial Construction

| Networking Event

Welcome Reception

This is a great opportunity to meet some of our speakers, sponsors and your fellow attendees over hors d’oeuvres and cocktails.


MONDAY // OCTOBER 14, 2024


| Registration & Breakfast

| General Session

The Perfect Pitch

Following a global contest, several concepts have been selected to be part of The Perfect Pitch. Listen and learn as entrepreneurs pitch their fast casual concepts. The pitchers will address not only the Summit’s attendees but also a panel of advisers who will give them advice about how to grow their concepts.

It’s our “nicer” version of “Shark Tank,” which means it’s all about helping small but innovative concepts get off the ground. The audience members will vote on their favorite pitch, and the winner will receive bragging rights (of course), a $3,500 prize and 6 months of free service with Ovation!

2024 Finalists:

Presenters:
  • Alpha Oamr Bah | Partner & Director of Operations | GAI Chicken & Rice
  • Guy Carmeli | Chef & Owner | Pasta di Guy
  • Cassie Ghaffar | Co-Founder | Saigon Hustle
  • Sandy Nguyen | Co-Founder | Saigon Hustle
  • Harold Walters | Co-Founder & CEO | Shootz Hawaiian
  • Ace Watanasuparp | Partner & CEO | GAI Chicken & Rice
  • Kira Zabrowski | Managing Partner | Much Ado About Pizza
  • Mark Zabrowski | Managing Partner | Much Ado About Pizza

Advisers:
  • Zack Oates | Founder & CEO | Ovation
  • Etkin Tekin | Co-Founder & CEO | Haven Hot Chicken
  • Michele Walters | Business Development Officer | Coastal States Bank

Presented by Ovation

| Break

| Breakout Session

Are Third-Party Delivery Platforms Propelling Growth or Draining Profit?

In today's competitive landscape, leveraging delivery aggregators offers undeniable reach, but soaring commissions, hidden fees and operational complexities can quickly erode your bottom line.

This session will help attendees navigate the third-party delivery landscape for real profitability by exploring data-driven insights, negotiation strategies, operational efficiencies, streamlining workflows to minimize delivery delays and maximize margins, marketing tactics and how to leverage technology solutions to automate processes and increase profitability.

Panelists:
  • Jon Asher | CMO | Nekter Juice Bar
  • Nathan Breneman | VP of Leadership | R&R BBQ
  • Casey Hilder | Director of Marketing | Starbird
  • Sean Kennedy | President & CEO | Cowboy Chicken

Moderator:
  • Anand Tumuluru | CEO & Co-Founder | Loop

Presented by Loop
| Breakout Session

Tapping Technology to Increase Catering Sales

Unlocking catering success lies beyond just delicious food. It's about leveraging technology to unlock efficiency, personalize experiences and drive profitable growth.

Join this session to delve into the cutting-edge technologies revolutionizing catering. Learn from industry experts and successful restaurateurs who are: Streamlining the order process, maximizing operational efficiency, discovering inventory management tools, routing optimization solutions, enhancing guest engagement and staying ahead of the curve via virtual reality experiences, AI-powered menu recommendations and contactless catering solutions.

Panelists:
  • Erin Levzow | Growth Advisor | Batch & Box
  • Vladivoj "Fox" Lisica | Head of Global Information Technology | Dickey’s Barbecue Pit
  • Max Sheets | Founder & CEO | Chick N Max

Moderator:
  • Nabeel Alamgir | Founder & CEO | Lunchbox

Presented by Lunchbox

| Break

| Breakout Session

Beyond Burgers & Fries: Diversifying Your Menu for Competitive Advantage

The restaurant industry is constantly evolving, and consumers are demanding more than standard fast food, which means diversifying your menu is no longer an option, it's a necessity. This session will help attendees identify emerging trends and analyze their audience by learning how to segment customer base and tailor menu offerings.

It will also explore strategies to develop exciting menu items without sacrificing margins and how operators are using technology to streamline menu development, optimize costs, and personalize dining experiences.

Panelists:
  • Dave Baer | COO | Mahana Fresh
  • Laura Rea Dickey | CEO | Dickey’s Barbecue Restaurants
  • Justin Livingston | VP of Franchise Development | Ziggi's Coffee
  • Janet Monroe | CEO | ClusterTruck
  • Rory Odell | Sr. VP of Operations | Ike’s Love & Sandwiches

Moderator:
  • Luis Lara | SVP, Business Development | Consolidated Concepts

Presented by Consolidated Concepts
| Breakout Session

Building Restaurant Empires: Redefining Operational Excellence Through Technology

Join this session to explore cutting-edge solutions that revolutionize customer engagement and operational excellence. Attendees will discuss how to future-proof their brands while also sharing best practices for optimizing workflow, inventory management and data utilization to drive efficiency and cost savings.

The experts will also dive into innovative strategies to engage, retain, and build loyalty and unlock untapped opportunities for growth through personalized marketing, strategic partnerships and emerging technologies.

Panelists:
  • Geoff Alexander | President & CEO | Wow Bao
  • Gregg Majewski | CEO | Craveworthy Brands
  • Chris Schultz | CEO | Voodoo Doughnut
  • André Vener | Founding Partner | Dog Haus

Moderator:
  • Ming-Tai Huh | Head of Food and Beverage | Square

Presented by Square

| Lunch & Learn

FastCasual Fashion Show

Check out the industry's hottest styles as models strut down the runway showing off this season's must-have uniforms and accessories.

Presented by Threads Uniform Agency

| Exhibits

Suppliers Pavilion

Spend some time in our suppliers pavilion, where you'll learn about products and services dedicated to improving your restaurant's operations.


| General Session

Brain Exchange

Join us for small group discussions about some of the most pressing issues facing restaurant operators today. These informal group discussions allow attendees to learn from one another’s mistakes and successes.

Brain Exchange Topics:

  • Catering Tips
  • Creating an Energy Efficient Kitchen Starts with the Hood | Sponsored by Halton
  • Employee Training & Retention
  • The Restaurant Industry’s Secret Sauce for Marketing SuccessSponsored by agEnterprise
Presented by agEnterprise, Halton

| Break

| General Session

Discovery 30:

This 30-minute speed round will feature several 5-minute pitches about products and services designed to improve operations and the customer experience.

Presenters:
  • Parrish Chapman | Chief Revenue Officer | GRUBBRR
  • Luke Wilwerding | VP of Sales | Elo

Presented by Elo, GRUBBRR
Presenter
Parrish Chapman
Chief Revenue Officer
GRUBBRR

Presenter
Luke Wilwerding
VP of Sales
Elo


| Breakout Session

Preventing Legal Landmines in Your Restaurant

Although the fast casual industry thrives on speed, innovation and customer satisfaction, legal pitfalls can quickly disrupt momentum. This session equips attendees with the knowledge to identify and prevent common legal issues such as:

  • Food safety and allergies
  • Employee relations (wage and hour, discrimination, harassment)
  • Navigating conflict and disputes (employee issues, food safety crises)
  • Commercial Real Estate


By proactively addressing preventable legal issues, restaurants can focus on what matters most: delivering delicious food and exceptional customer experiences. The panelists will also provide information from the perspective of seasoned attorneys on how to handle these challenges in a healthy manner.

Panelists:
  • Louis Basile | Founder/Licensee | Wildflower
  • Troy Hooper | CEO | Pepper Lunch
  • Amy Huff | Partner | Messner Reeves
  • Susan Taylor | President & CEO | Juice It Up!

Moderator:
  • Michelle Harden | Chief Operating Officer/ Managing Partner | Messner Reeves

Presented by Messner Reeves
| Breakout Session

Unlocking Brand Loyalty and Growth via Unforgettable Experiences

We all know creating connections with your audience is the best way to build repeat customers, and this session will explore exactly how to create the experiences responsible for forging emotional connections, fostering brand advocacy and unlocking new revenue streams.

Panelists will discuss experience-driven marketing and how to master the art of tailoring those experiences to ensure authenticity and a lasting impact. They’ll also explore technologies and approaches to build deeper customer engagement and how to measure success beyond likes and shares.

Panelists:
  • Mitch Baker | VP of Marketing | Robeks
  • Benson Lau | Director of Business Development | Fuwa Fuwa
  • Chris Smith | Co-Founder & CEO | Zunzi’s & Zunzibar
  • Darren Spicer | Co-Founder & CEO | Clutch Coffee

Moderator:
  • Amy Peart | CEO | HYVE Brand Concierge

Presented by HYVE Brand Concierge

| Break

| Breakout Session

Conquering Your Supply Chain Headaches in 2024 and Beyond

From rising costs to product shortages, navigating the supply chain in this new normal requires agility and strategic thinking. This session will equip restaurateurs with actionable tips and insights to optimize their supply chain for success. It will also teach them how customer preferences and purchasing habits are evolving (e.g., sustainability, local sourcing, online ordering) and highlight the importance of building resilient and adaptable supply chains and finding creative solutions to meet restocks, last-minute needs and niche ingredient sourcing.

Lastly, they’ll dissect emerging trends and technologies shaping the future of restaurant supply chains (e.g., automation, data analytics).

Panelists:
  • Victoria Fausnaught | Franchisee | Crumbl Cookies and Eggs up Grill
  • Josh Halpern | CEO | Big Chicken
  • John Lucas | VP of Brand & Franchise Development | Farmer Boys
  • Andrew Pudalov | Founder & CEO | Rush Bowls

Moderator:
  • Priya Monga | GM Emerging Business | Instacart Business

Presented by Instacart Business
| Breakout Session

Navigating the Tech Wave: Streamlining Your Restaurant with Efficiency Tools

Labor shortages, rising food costs and demanding customer expectations make operating a restaurant tougher than ever, but fear not! Technology is here to help. This session will delve into real-world examples of how restaurants can leverage various tools to optimize both front-of-house and back-of-house operations to boost efficiency and profitability.

Discussion topics include using technology to reduce wait times, improve accuracy and better manage inventory operations, such as leveraging smart tools to track stock levels, automate ordering and minimize waste. We’ll also explore the importance of having a POS system that achieves efficiency gains across all operations.

Panelists:
  • Nick D’Antonio | SVP of Information Technology | Salad Collective
  • Kris Douglas | VP, Technology | Smalls Sliders
  • Patric Knapp | Vice President of Operations | Bobby’s Burgers by Bobby Flay

Moderator:
  • David Marovic | Enterprise Director | Shift4

Presented by SkyTab

| Break

| General Session

Prove Your Case!

Operators hear pitches all the time about products and services that will grow their business, but where’s the proof? We’ve got it right here.

This session includes three 15-minute presentations, each featuring one vendor and one operator sharing the how, when and ROI behind recent rollouts.

  • Dave's Hot Chicken and RAD - Restaurant Analytics Delivered
  • H&H Bagels and ResQ
  • Marco's Pizza and S-NET Communications
Presenters:
  • Ryan Burhorn | Founder | RAD-Restaurant Analytics Delivered
  • Alex Fayn | Co-Founder & CEO | S-NET Communications, Inc.
  • Ryan Klepper | Director of Operations | H&H Bagels
  • James McGehee | CFO | Dave's Hot Chicken
  • Milton Molina | VP of Store Technology | Marco's Pizza
  • Liz Wattiker | Head of Customer Success | ResQ

Presented by RAD - Restaurant Analytics Delivered, ResQ, S-NET Communications

| Bus Transportation to the Dinner Party

| Offsite Event

Dinner Party at Bierstadt Lagerhaus

Join your fellow industry colleagues for an exclusive dinner party at Bierstadt Lagerhaus, RiNo's premier German-style brewpub.

What's on tap?

  • A dedicated feast on handcrafted lagers (including their famed Slow Pour Pils!)
  • Delicious pub fare and German-inspired dishes to fuel your #LagerHard adventures.
  • Games galore! From oversized yard games and vintage pinball to a giant video wall, the Bierhalle offers entertainment for all.
  • Soak up the sun (and the suds) at the expansive outdoor Biergarten.
  • Prepare to be entertained by the talented wrestlers of Rocky Mountain Pro Wrestling.


This private dinner party is included with your Summit registration at no additional cost, so grab your stein and get ready to Prost!.

First buses depart at 6:30 pm for the quick 10-minute ride to Bierstadt Lagerhaus.

Presented by Botrista Beverages


TUESDAY // OCTOBER 15, 2024


| Breakfast

| General Session

Executive Perspectives: Inspiration for Today’s Restaurant Leaders

In this session, you will hear four short, thought-provoking talks that will leave you challenged and inspired.

  • Leading with the Right Mindset | Jason Brooks
  • Cat. Dude. Bae. Sus. Bet: How to Build Brands and Cultures Multi-Generationally | Josh Halpern
  • Franchising: OG and NewG Perspectives | Steve Lieber & Mitchell Nolan
  • How Tech is Disrupting the Restaurant Industry | Sara Grofcsik & Sukhmani Mohta
Presenters:
  • Jason Brooks | Founder & CEO | HospiVation, LLC
  • Sara Grofcsik | Executive Director of U.S. Commercial Sales, Display Division | Samsung Electronics America
  • Josh Halpern | CEO | Big Chicken
  • Steve Lieber | VP of Franchise Development | BurgerFi
  • Sukhmani Mohta | Chief Marketing Officer, Display Division | Samsung Electronics America
  • Mitchell Nolan | Co-Founder & Partner | Vett3d

Presented by Samsung

| Break

| Breakout Session

Breaking Bread and Biases: Empowering Women for Fast Casual Leadership

The fast casual industry thrives on innovation and a customer-centric approach, yet, a key demographic is often underrepresented in leadership: women. This session dives into the benefits of gender diversity at the top table, exploring how attendees can unlock a wealth of talent, improve decision-making and gain a competitive edge by fostering female leadership. It will also equip them with the knowledge and tools needed to create a more inclusive leadership pipeline and empower more women to climb the corporate ladder within their brand.

READ: Breaking bread and biases: Why restaurants (still) need more female voices

Panelists:
  • Charnell Landry | Director, Digital Enablement | Smalls Sliders
  • Shokouh Shafiei | President/CEO | DSA Signage
  • Julie Swift | Founder | Foodservice Womens Alliance
  • Suzie Tsai | CEO | Bonchon

Moderator:
  • Hannah Lopez | Director of Marketplace, Food Service | Plant Based Foods Association

Presented by DSA Signage
| Breakout Session

Fueling Fast Casual Growth: Building a Solid Franchise Strategy

Franchising offers a powerful growth strategy, but navigating the process requires careful planning and execution. This session will provide insights on lead generation, operational readiness and ongoing franchisee support. Restaurant operators will share successful and unsuccessful lead qualification methods and how they've streamlined operations for scalability while maintaining brand consistency.

Panelists:
  • Blas Escarcega | Vice President of Franchise Development | Pollo Campero
  • Michele Maerz | President | Salata
  • Jeremy Vitaro | Chief Development Officer (CDO) / Head of International | Qdoba
  • Samir Wattar | Chief Operating Officer | Layne's Chicken Fingers

Moderator:
  • Jaffrey Ali | Chief Product Officer | FranConnect

Presented by FranConnect

| Break

| Breakout Session

Happy Staff, Happy Customers: Building a Thriving Restaurant Team

In the fast-paced world of restaurants, employee satisfaction is a key ingredient to success. Happy staff provide better customer service, reduce turnover costs, and create a positive work environment.

This session will explore the top strategies for keeping your restaurant team motivated, engaged, and working hard to deliver exceptional experiences. Experts will discuss investing in growth, using technology for hiring, training and engaging employees as well as how to create a more inclusive culture and why work-life balance is so important. 

Panelists:
  • Sawsan Abublan | Founder & CEO | Shawarma Press
  • Mike Burns | CEO | &pizza
  • Laura Eich | Chief People Officer | Biggby Coffee
  • Curtis Pollard | CEO | Momotoko Ramen Restaurants

Moderator:
  • Rachael Nemeth | CEO & Co-Founder | Opus Training

Presented by Opus Training
| Breakout Session

Preparing Your Kitchen for the Robot Revolution

The restaurant industry is facing a triple threat: rising labor costs, shrinking profit margins and the increasing demand for speed and efficiency. While robots might seem like something out of a sci-fi movie, they're quickly becoming a reality in kitchens across the globe.

Our experts will discuss the rise of robotics in the restaurant industry and reveal the different types being used in food preparation, service and cleaning. They’ll also explore the real-world impact of automation on labor costs, operational efficiency and food quality as well as the potential challenges and ethical considerations surrounding robotic implementation.

Panelists:
  • Jim Bitticks | President & COO | Dave's Hot Chicken
  • David Bloom | Chief Development & Growth Officer | Capriotti’s and Wing Zone
  • Craig Blum | Chief Enthusiast & Founder | Johnny Doughnuts

Moderator:
  • Steven King | Professor of Innovation and Emerging Tech | UNC Blue Sky Innovation Lab

Presented by Otter

| Lunch

Lunch


| Breakout Session

From Storefronts to Stadiums: Strategic Expansion for the Fast Casual Restaurant

Fast casual brands of all sizes are trading in traditional locations for airports, gas stations, college campuses and arenas. This session features executives sharing how they identified the best areas and venues for their businesses while expanding brand awareness, boosting convenience and cutting costs.

Panelists:
  • Jason Ganahl | Founder | GQue BBQ
  • Eric Knott | CEO | Tiki Taco
  • Jack Mashini | Co-Founder & Franchisor | Wing Snob

Moderator:
  • Stacey Kane | Chief Marketing Officer | Broadtalk Marketing

| Breakout Session

From Waste to Wealth: Turning Food Waste into Restaurant Revenue

Food waste is a major cost burden and environmental concern for restaurants, but in this interactive session, industry leaders will share proven strategies for reducing food waste without sacrificing profitability. Attendees will learn about data-driven solutions, creative menu planning, packaging innovation, food rescue partnerships and strategies for educating and motivating staff on food waste reduction practices.

Panelists:
  • Darden Coors | CEO | Salad Collective
  • Jesse Deshield | Sr. Director of Franchise Operations & Innovations | Taziki's Mediterranean Cafe

Moderator:
  • Amy Hom | Chief Operating Officer | Barcelona Restaurant Group


| Break

| Breakout Session

Building Your Brand from the Ground Up

If you have ever envisioned your restaurant concept getting replicated across cities, states and countries, franchising may be the path for you. This session will guide attendees through the entire process, from conceptualizing your franchise model to attracting the right franchisees and ensuring operational excellence across your brand.

Panelists will discuss how to create a model that's replicable, profitable and attractive to potential franchisees as well as how to navigate the legal and regulatory framework essential for successful franchising. They will also share effective marketing tactics to attract franchisees and grow your brand footprint.

Panelists:
  • David "Rev" Ciancio | Co-Founder and Chief Marketing Officer | Handcraft Burgers and Brews
  • Amanda Kahalehoe | Chief Operating Officer | Vicious Biscuit
  • Jim Sullivan | Chief Development Officer | Smashburger

Moderator:
  • Cherryh Cansler | Vice President of Events | Networld Media Group

| Breakout Session

Tech-Powered Profitability: Maximizing Restaurant Location Collaboration, Coaching, Performance, Compliance and Expansion

Restaurant operators understand that financial management and location performance are imperative to success but measuring those key metrics across many locations can seem like an insurmountable challenge. In this session, panelists will share technology, best practices, and strategies that promote:

  • FINANCIAL INSIGHTS AND DATA CONSOLIDATION – Access the near real-time financial data of your restaurant locations mapped to a brand-defined Standard Chart of Accounts.
  • COACHING FOR PERFORMANCE – Deploy simple tools to coach your restaurant location owners/managers for performance.
  • BRAND COMPLIANCE AND EXPANSION – Ensure ecosystem compliance with brand-defined standards and promote brand expansion.
Panelists:
  • John Geyerman | Chief Strategy Officer | WOWorks
  • Johnny Tellez | Chief Operations Officer | Blaze Pizza
  • Kathleen Wood | Founder & CEO | Kathleen Wood Partners, LLC.

Moderator:
  • Brad Adams | President, CEO and Chairman | Qvinci Software

Presented by Qvinci Software

| Break

| General Session

CEO Roundtable / State of the Industry

This panel packed with fast casual CEOs will talk about important issues restaurant operators face today and what it will take to succeed in 2025 and beyond.

Panelists:
  • Tiffany Fixter | Founder | Brewability
  • Josh Kern | CEO | SPB Hospitality
  • Sherif Mityas | CEO | BRIX Holdings
  • Jason Morgan | CEO | Original ChopShop

Moderator:
  • R.J. Hottovy | Head of Analytical Research | Placer.ai

Presented by Placer.ai

| Summit adjourns


View 2023 Agenda

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