Self-Service: The Touchpoint Restaurants Can’t Ignore
Pandemic or no pandemic, eating on the run has become an integral part of the modern dining experience, and restaurants that remove friction from the order process are winning customers.
The pandemic brought with it customer acceptance of ordering and paying using an unattended device, so brands are racing to find self-service technology that not only provides a frictionless customer experience but also allows them to scale. How does a restaurant find the right technologies and what does a restaurant need to look for in a prospective partner?
This session will explore these questions and offer insights into what operators need in order to win in today’s limited-service restaurant landscape.