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Breakout Session / Tuesday / October 15, 2024 / 11:45 AM

Happy Staff, Happy Customers: Building a Thriving Restaurant Team

In the fast-paced world of restaurants, employee satisfaction is a key ingredient to success. Happy staff provide better customer service, reduce turnover costs, and create a positive work environment.

This session will explore the top strategies for keeping your restaurant team motivated, engaged, and working hard to deliver exceptional experiences. Experts will discuss investing in growth, using technology for hiring, training and engaging employees as well as how to create a more inclusive culture and why work-life balance is so important. 


PANELISTS

Sawsan Abublan | Founder & CEO | Shawarma Press
Sawsan Abublan is CEO and Co-Founder of the first Authentic Shawarma franchise in the US. Since opening the first fast casual Mediterranean restaurant in 2017, award-winning Shawarma Press has committed to a multicultural employee pool and a diverse menu that bursts with authentic and fusion flavors. The company has employees and suppliers from five different continents who converse in 10 different languages. Team members routinely prepare and deliver countless meals to help fight hunger. Sawsan is the winner of a Stevie® Award in the Diversity and Inclusion category in the 21st Annual American Business Awards® presented recently in New York.
Laura Eich | Chief People Officer | Biggby Coffee
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