Data-Driven Delight: Personalizing the Guest Experience
Attendees will explore how to leverage data analytics and loyalty programs to deliver personalized experiences.
We’ll discuss:
- Collecting and analyzing customer data to tailor experiences to individual customer needs and expectations.
- Designing a loyalty program that incentivizes customer engagement and data collection.
- Driving operational efficiency by using data to forecast demand, optimize inventory, and improve kitchen efficiency.
- Leveraging data to identify operational bottlenecks and improve service delivery.