Breakout Session / Monday / October 6, 2025 / 11:30 AM

Data-Driven Delight: Personalizing the Guest Experience

Attendees will explore how to leverage data analytics and loyalty programs to deliver personalized experiences.

We’ll discuss:

  • Collecting and analyzing customer data to tailor experiences to individual customer needs and expectations.
  • Designing a loyalty program that incentivizes customer engagement and data collection.
  • Driving operational efficiency by using data to forecast demand, optimize inventory, and improve kitchen efficiency.
  • Leveraging data to identify operational bottlenecks and improve service delivery.