The Leaner, Smarter Drive-Thru

The drive-thru of 2026 is no longer just a window in a wall; it is a high-speed data hub. As fast casual brands continue to migrate toward suburban footprints, the pressure to deliver "fast casual quality" at "QSR speeds" has reached a breaking point. This session provides a tactical roadmap for operators looking to modernize their lanes without bloating their payroll.

Goal: Master the implementation of AI-voice ordering and "Ghost Lanes" to maximize throughput and guest satisfaction without increasing labor costs.