AI Powered Retention: Keeping Talent, Protecting EBITDA


Restaurant employee turnover remains one of the industry's most persistent and costly challenges. This panel brings together operators and technologists to explore how AI can address the pressures within their control - tackling the chronic P&L leaks that plague restaurants in good economies and bad.

Panelists will discuss how AI-enabled solutions are helping teams build more resilient frontline workforces and stronger bottom lines.

Panelists
Matt Armstrong
Co-Founder
Huey Magoo's
Matt Armstrong, along with Thad Hudgens, founded Huey Magoo’s in 2004. Matt has brought a complement to the leadership team by providing expertise in the areas of development and construction to help grow Huey Magoo’s into a brand that guests continually rave about. Matt has committed his lifelong business career to ensure the success of Huey Magoo’s. His goal is to continue the pattern of strategic growth by expanding franchise locations throughout key markets in the United States. He holds a seat on the Huey Magoo’s Restaurants board of directors, and serves on various boards of Central Florida charities and ministries. Beyond his work at Huey Magoo’s, Matt is a devout husband and father of two children, while keeping his faith as the centerpiece of their family.
Scott Ford
President & CEO
Hawaiian Bros
As President and CEO since 2020, Scott Ford has led Hawaiian Bros through remarkable growth, guiding its evolution from a regional concept to a thriving national franchise. With over 30 years of experience in restaurant leadership, including roles at Applebee’s, Goodcents, and as a multi-time entrepreneur, Scott blends big-brand strategy with an operator’s mindset. His focus on operational excellence and innovation has helped Hawaiian Bros scale while staying true to its culture and the Aloha Spirit. Through his leadership, the company continues to refine how technology and hospitality work together to create a better guest and team member experience.
Steve Lieber
VP of Business Development
BurgerFi
Steve Lieber is a respected figure in the restaurant industry, celebrated for his expertise in restaurant concept design and successful operations. A certified pizzaiolo from Italy, he earned the title of Best Pizza in the USA in 2009. Currently, as Vice President of Franchise Development at BURGERFI International, he represents both the BURGERFI and Anthony's Coal Fired Pizza & Wings brands. Steve has led his team to sell over 150 franchises to 50+ groups, spanning 20+ states and international markets like Kuwait and Saudi Arabia. His commitment extends to mentoring franchisees and boosting local store marketing strategies for profitability.
Moderator
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