Breakout Session / Tuesday / October 7, 2025 / 11:45 AM

The Power of Play: Level Up Your CX

Restaurants are constantly searching for innovative ways to attract and retain guests, which is why this session explores the potential of integrating gaming technology and other forms of entertainment into the dining experience.

Experts will discuss:

  • Creating a unique dining experience with interactive games, arcade games, trivia challenges, virtual reality experiences, interactive tabletops and live entertainment options
  • Engaging all ages: Strategies for creating a fun and inclusive environment for families, couples, and groups of friends.
  • Building customer loyalty: Utilizing gamification to reward repeat visits and encourage customer engagement.
  • Developing strategic pricing models for gaming and entertainment options.
  • Leveraging data to understand guest preferences and optimize offerings.
  • Selecting and integrating appropriate technologies. 
  • Training staff to effectively manage and promote entertainment options.