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Breakout Session / Monday / October 9, 2023 / 1:30 PM

Driving Profits at the Drive-Thru

Although having a drive-thru used to symbolize cheap, fast and low-quality food, customers expect their favorite fast casual brands to offer the convenient service without sacrificing food quality. This panel of experts will discuss how and why they are adding drive-thrus to their service models.


Jim Bitticks | President & COO | Dave's Hot Chicken
Jim Bitticks was promoted from COO to president and chief operating officer of Dave’s Hot Chicken in 2021. A 30-year restaurant operations veteran, Bitticks started in the restaurant industry as a teenager and climbed the ranks at CKE Restaurants to become vice president of operations in the San Diego market. He joined Blaze Pizza in 2013 to lead operations and training and later became chief restaurant officer to help that concept grow from two to more than 350 locations.
Rian McCartan | CEO | Swig
James Walker | CEO | Frisch’s
Mr. James Walker, recognized as one of the restaurant industry’s most accomplished and sought-after executives, features deep expertise across QSR, Fast Casual and Casual theme segments. Walker is an authority in restaurant technology and delivery channels, with a focus on building a best-in-class customer experience, domestic and international development, operations, new product innovation, menu evolution, and brand (re)positioning. Currently Mr. Walker holds the position of CEO for Cincinnati-based Frisch’s® Restaurants, a 75-year-old American Comfort Food, Casual Theme Restaurant brand, famous for its “Big Boy®” burgers. Prior to Frisch’s, Mr. Walker held the CEO position for ultrafast grocery startup, BUYK, located in New York City. Walker has more than 30 years of broad-based, senior level, management experience in the hospitality and retail industries for brands such as Nathan’s Famous®, Baja Fresh®, Cinnabon®, and Subway®.
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