We Signed Up for 300 Fast Casual Email Programs. Here's What Actually Showed Up.

We signed up for 300 fast casual and QSR email programs using a single address, then captured and scored every message for 30 days. Some brands sent nothing for a full week. Most sent identical creative to everyone on the list. Almost none used what they already knew about the person who signed up. Nachum and Ghali walk through the findings, the brands that got it right, and where the gap between guest data and guest communication opens up.



