Breakfast Briefing / Monday / October 14, 2024 / 8:15 AM
Improve the Guest Experience and Drive Financial Results with AI Voice Ordering
Step into the future of fast casual dining with Natural Language Ordering (NLO) and Generative AI. According to Mintel, 57% of customers prefer phone orders. Advances in GenAI make NLO solutions more conversational, humanlike, accurate, and reliable.
This session is for executives aiming to harness AI to:
- Improve guest experience: Learn how GenAI makes NLO more humanlike. AI solutions know your menu, culture, and customer, even speaking their language. They remember past orders, upsell, are always available, never tire, and stay friendly.
- Drive Financial Results: Increase upsell revenue by 23%. Recapture revenue from missed orders. Contain labor expenses by eliminating phone staff. This session details the business case with real-world examples.
- Learn how to do it: Adopt AI correctly. Get an overview of GenAI, understand trade-offs between AI ordering, in-store, and call-center solutions. Learn best practices for AI adoption that accelerate returns, utilize your existing POS, contain costs, and reduce risk.
PRESENTERS
Shane Mayes | Founder and CEO | Onshore Technology Services
Shane Mayes founded Onshore Technology Services in 2005 with the purpose of helping people see beyond their current situation to a better way of life. This purpose extends to Onshore’s employees, clients, business partners and to rural communities; the dream of which is revitalizing rural America by providing rewarding IT careers to individuals within rural communities. Shane has built Onshore into a nationally recognized firm that provides IT outsourcing and software development solutions to Fortune 2000 companies including QSRs such as Little Caesars and FCRs such as Panera through a unique rural delivery model that is competitive to offshore providers.
Dan Nixon | CTO | OrderPerfect.ai
