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Meeting the Demand for Delivery

Driven by greater demand for convenience in food service, delivery is becoming a go-to channel for consumers in developed markets. Global chains are pioneering a global standard for successful delivery formats, stretching the bounds of what foodservice operators can provide in terms of convenience to consumers.

Delivery has evolved beyond dropping a pizza off at a customer’s home, however. It now includes delivering mobile and digital orders to in-store customers. This session will teach foodservice operators about innovative ways to use technology to improve all delivery service.


Jenelle Brown | Operations, Training & Human Resources | Uncle Maddio’s Pizza

Jenelle Brown has a wealth of operations, development and training expertise after a long career working for a variety of restaurant groups. In her current position as vice president of operations, training and human resources at Uncle Maddio’s Pizza, Jenelle has helped improve operations with redesigned menu boards, streamlined prep lines for faster guest service, driven new menu development to highlight culinary trends, and updated POS systems. Prior to joining Uncle Maddio’s she has served in various operations and training roles for Outback Steak House, Salsarita’s Fresh Cantina and Joe’s Crab Shack.

Stephen Dutton | Consumer Foodservice Associate | Euromonitor International

Stephen Dutton is a Consumer Foodservice Analyst at Euromonitor International, analyzing the global foodservice industry. In this role, Stephen provides insight into the consumer trends, key markets, competitive landscape and growth opportunities in the global foodservice space to help companies make informed business decisions. Stephen has a master’s degree in international affairs from The George Washington University and has spent years working and traveling abroad.

Kevin Lee | CEO | Sushiyaa

Kevin Lee has over a decade of experience conceptualizing mere ideas into business models and launching new brands and expanding concepts. He is a lifestyle brand and small business development leader and currently leading Sushiyaa Franchising to re-identify the value of the concept. As part of this initiative, the company implemented a third-party customer loyalty program and signed up more than 10,000 members within a five-month period. He also helped build the delivery platform with nearly no investment by leveraging ‘passing tipping point’ technologies. After seven months of its launch, it has reached over 3.5% of the total sales


Kent Savage | Founder & CEO | Apex Supply Chain Technologies

Kent is a serial entrepreneur, inventor and investor. Widely recognized as an international expert in the field of supply chain and factory automation technologies and advanced point-of-use technologies, he has spent more than 30 years providing innovative leadership and managing the growth of organizations devoted to the development, marketing and financing of dispensing, control and information technologies. Having been awarded numerous domestic and international patents, he oversees the company’s strategic direction.

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