GENERAL SESSION / MONDAY / OCTOBER 4, 2021 / 8:00 AM
Executive Perspectives: Inspiration for Today’s Restaurant Leaders
In this session, you will hear three short, thought-provoking talks that will leave you challenged and inspired.
The Digital Flywheel: Accelerated Revenue Growth Starts with Loyalty
Zach Goldstein | CEO & Founder | Thanx
Zach Goldstein is the CEO and Founder of Thanx. Founded in 2011, Thanx is a leading guest engagement and retention platform helping restaurants and retailers become more digitally agile to maximize customer lifetime value. Prior to earning his MBA from Stanford, Zach honed his experience in the customer loyalty space at Bain & Company, helping companies perfect their retention and reward strategies as early as 2005. He was recognized by Nation’s Restaurant News on it’s 2020 Restaurant Power List and has earned a reputation as a vocal thought leader in the restaurant-tech space through his Food Fighters podcast and authorship such as the widely-revered Four Horsemen of the Restaurant Apocalypse?.
Community Building: Putting Community On The Menu
Adenah Bayoh | Founder | Cornbread
Adenah Bayoh embodies the American dream. She is now one of the most successful entrepreneurs in NJ. Inspired by her grandmother, she is now the owner of 7 restaurants which include 4 IHOP franchises, Cornbread her 1st independent fast casual, soul food restaurant, co-founded w/ fellow entrepreneur, Zadie B. Smith. She currently has two locations in NJ and one opening soon in NY. Adenah’s mission is bringing high quality food & services to urban communities, in July she launched her latest restaurant concept, Urban Vegan, downtown Newark. Adenah is also a very successful real estate developer with a portfolio of several major residential and mixed-use urban redevelopment projects across northern NJ.
Creating an Award-Winning Brand in Half a Decade
Landon & Kat Eckles | Co-Founders, CEO & Chief Branding Officer | Clean Juice
Clean Juice started in 2014 as the brainchild of Landon & Kat Eckles. Landon, after spending years traveling internationally, was ready for a career change and more time at home with his growing family. Kat had spent the better part of a decade making smoothies and juices at home and shot off the idea of opening a juice bar in the Charlotte area. Landon and Kat quickly jumped into the idea with 100% motivation and heart. They moved to Lake Norman and opened their first location, Birkdale Village, on their 8th wedding anniversary – June 5th, 2015. Since then, Clean Juice has over 100 locations open and 55 in development in 28 states! THEY LOVE WHAT THEY DO, WHO THEY DO IT WITH, & WHY THEY DO IT.
The 3 Key Moves in a Labor CRISIS
Kathleen Wood | Founder & CEO | Kathleen Wood Partners | Suzy’s Swirl
Kathleen Wood is the founder of Kathleen Wood Partners, an innovative growth strategy firm, specializing in transforming visions into reality through strategy brand optimization and leadership development. Her firm focuses on small business who want to grow into great businesses. Kathleen is a nationally recognized growth strategist, motivational speaker and author. Her book is The BEST Shift of Your Life – The Restaurant Manager’s Guide for Success Outside the Restaurant. Kathleen is also an owner/operator of her family business Suzy’s Swirl/Frozen Happiness since 2012. She consults, lives and knows all about the small business struggle bus!
Robots & Restaurants: The Perfect Combo
Benson Tsai | CEO & Co-Founder | Serve Automation
Speaker bio coming soon!
Zach Goldstein | Founder & CEO | Thanx
Zach Goldstein is Founder and CEO of Thanx, a leading CRM, loyalty, and digital customer engagement solution for restaurants and retailers. Zach was recently honored on NRN’s 2020 Power List, hosts the popular Food Fighters podcast, and is frequently asked to speak on restaurant thought-leadership topics including off-premise and digital sales, customer lifetime value, and customer retention. He previously worked as a Consultant at Bain & Company where he partnered with national restaurant/retail chains and leading technology companies. Zach received a BA from Dartmouth and an MBA from Stanford.