BREAKOUT SESSION / TUESDAY / OCTOBER 15, 2019 / 10:05 AM

Convenience Over Culture: The Future for Restaurants in an On-Demand World

Two mega-trends — delivery and personalized customer engagement — are rocking the restaurant industry and defining winners. It’s no coincidence that Starbucks, Dominos, and Panera, who are industry leaders in same-store sales, have invested heavily in off-premise and customer data. And the landscape is only getting more fiercely competitive.

To compete, restaurants must own their customer data and provide memorable, personalized interactions that are just as magical outside the four-walls as within.

This session will discuss how restaurants with limited budgets can successfully “play big” and grow revenues in this new era of convenience and personalization.

PANELISTS

Carl Howard | President & CEO | Fazoli’s

Carl T. Howard was recruited by Sun Capital Partners to be President and CEO of Fazoli’s Restaurants, Inc. in June 2008. Carl has diligently worked to rebrand and revitalize the Fazoli’s “Fast Fresh Italian” concept. After successfully repositioning Fazoli’s, the brand was sold to Sentinel Capital Partners in 2015. Since joining Fazoli’s every sales and EBITDA record has been posted. The franchise system has been same sales positive for 67 of the last 70 months and the brand is once again growing new units. In 2016 Fazoli’s will open 12-15 new units and is expected to sign 10-15 new franchisee development agreements.

Frank Paci | CEO | Corner Bakery

Frank Paci is an accomplished executive with over 25 years of experience leading retail and foodservice brands. He most recently served as President and CEO at Einstein Noah Restaurant Group, Inc. He previously was President and CEO of McAlister’s Deli, a 300-plus unit fast casual brand, and was Executive Vice President and Chief Financial Officer at the Pantry, a publicly traded convenience store chain with over 1,500 locations. Prior to that, he held senior leadership finance and franchise development positions at Blockbuster, Pizza Hut and Burger King.

Steve Schulze | Co-Founder & CEO | Nékter Juice Bar

Steve Schulze is co-founder and CEO of Nékter Juice Bar. Leveraging personal savings and an SBA loan, Steve and his wife Alexis have built the company in seven years into a predominant restaurant and lifestyle brand, offering fresh, clean, nutritious juices, smoothies and acai bowls made without processed ingredients, artificial flavors, added sugars, or unnecessary fillers. With more than 80 locations in six states, over 900 employees and nearly $50 million in annual revenue, Nékter is expanding nationally through corporate and franchise growth with plans to grow to 425 restaurants by 2020. Prior to launching Nékter, Steve worked for consumer-based companies in various sales, marketing and management capacities.

MODERATOR

Zach Goldstein | Founder & CEO | Thanx

Zach Goldstein is a die-hard Sacramento Kings fan; it was through many losing seasons where he first learned the value of loyalty. He founded Thanx in 2011 with the goal of helping merchants identify, reward and retain their best customers / die-hard fans. Previously, Zach worked with retail and tech giants at Bain and Company, where he focused on customer satisfaction and retention. He received his MBA from Stanford and shivered his way to a BA at Dartmouth.

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