Participants will leave with 4 proven strategies that can be immediately deployed to boost employee productivity, increase staff engagement/retention and achieve operational excellence. Specific examples / illustrations will be shared.

PRESENTER

Bob Michelson | President, SVP Customer Success | UPshow

Bob Michelson is a serially successful business leader and entrepreneur who has operated six companies over the last thirty years. He currently serves as President and SVP Customer Success at UPShow, an in-venue digital engagement platform, where he is responsible for scaling the customer success, implementation and fulfillment teams and overseeing new product launches, such as UPshow’s Back of House platform. Prior to joining UPshow, Bob was the CEO of RMG Networks. Under his leadership, the company realized significant improvement in its financial performance through a total refresh in corporate strategy and the technology platform. Bob was recognized as 2017 EY Entrepreneur of the Year in Technology.

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