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Why Your Old-School Training Methods are Failing

If your employees are still reading boring training manuals or watching outdated videos, it is time for an upgrade. Restaurant employees, especially millennials and members of Gen Z who have grow up with technology, expect a variety of hands-on technology to teach them about your business.

By using tablet-based content delivery and control systems, for example, fast casuals can quickly and easily deliver eLearning content, recipes, manuals and messages to employees.

This session will take a look at a couple case studies where upgraded training methods led to better communication among team members, more efficient training and lower turnover rates.


Peter Blair | Digital Employee Experience Manager | Chipotle Mexican Grill

Peter Blair is the Digital Employee Experience Manager for Chipotle Mexican Grill, in a career spanning 10 years with the company in multiple roles, and scaling with restaurant growth from 700 to 2,400 locations across five countries. He started in web development, creating Chipotle’s first fully integrated Web-to-POS online ordering platform; transitioned to technical product ownership for all internal restaurant facing applications; and is now focused on the frontline employee experience, managing the programs that develop the intranet, L&D, and communication platforms. He is committed to creating effective solutions for Chipotle’s frontline workforce.

Mike Chissler | COO | Holler & Dash

Mike Chissler serves as the Chief Operating Officer for Holler & Dash, leading the development of the fine-casual biscuit house since the opening of the inaugural location in 2016. With an evergreen commitment to excellence, Chissler is a champion of ushering the continued growth and ongoing stabilization of the brand with seven standing locations throughout the southeast. In 2004, Mike Chissler joined Cracker Barrel where he fostered learnings from his unique progression from restaurant management, to Director of Operations and Vice President of Restaurant and Retail Operations Administration and Support before becoming the Chief Operating Officer in June 2015.

Tom Ferguson Jr. | CEO | Rise Biscuits Donuts

Tom Ferguson is founder and CEO of Rise Biscuits Donuts, a fast growing franchise known for innovative, chef-inspired twists on favorite breakfast and lunch items, tight operating procedures and a corporate culture that promotes love and respect at all levels. The concept has grown from a single restaurant to 15 Rise locations now open in North Carolina, Maryland, Virginia, Georgia and Florida with over 100 units in development. Rise was named a 2016 Fast Casual Top 100 Mover & Shaker in 2016. Before starting Rise Biscuits Donuts, Ferguson was a pioneer in the NC Triangle’s food truck scene with Only Burger.

Keith Hertling | VP of Leadership, Coaching & Culture | Jersey Mike’s

Keith Hertling, vice president of leadership, coaching and culture at Jersey Mike’s Franchise Systems, Inc, has worked for the sandwich chain for fifteen years. He began coaching Special Olympians in college and has been teaching and coaching every since. At age fifteen, he co-founded Popeye’s Gym, a haven for athletes, police, firefighters, and lifeguards, and was a leader in the fitness industry for more than twenty years. He also spent time as a high school and college football coach, certified personal trainer, and life coach. He explores how to create and maintain a great culture in his new book, “Life Lessons on Leadership, Coaching and Culture.”


Peter McLaughlin | Sr. Director, Customer Success | PlayerLync

Specializing in innovative learning technologies that enable teams to learn faster and operate more successfully, Peter McLaughlin has helped lead high-growth business for more than 20 years. At companies such as Symantec and Clearwell, he managed Education Services teams, which delivered training courses for thousands of customers. In his current role as head of Customer Success for PlayerLync, he collaborates with customers such as Chipotle, Jack in the Box, and Blaze Pizza to improve their training and performance. He has an MBA from the University of Denver, and a BA from UCLA.

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