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Chipotle’s Food Safety Turnaround and Lessons Learned

If you’re looking for a brand that both exemplifies and understands the importance of food safety, look no further than Chipotle Mexican Grill. After a period of incredible growth, it recently endured one of the most publicly visible foodborne illness outbreaks of the last two decades.

Despite this, Chipotle has transformed its food safety approach by working to address issues at their root and create a robust and thriving food safety culture. Join us for a discussion led by Doug Sutton, president of industry leading food safety provider Steritech along with Dr. James Marsden, executive director of food safety at Chipotle. You’ll discover how Chipotle is re-capturing the hearts of customers with the help of its innovative approach to food safety, and walk away with a better understanding of how to implement its successes at your own locations.


Dr. James Marsden | Executive Director of Food Safety | Chipotle Mexican Grill

Dr. James Marsden has over forty years’ experience in the food industry with a strong background working with government officials, regulators, and for food companies, trade associations and in academia. He advised the White House on food safety and nutrition and testified on numerous occasions to the United States Congress, the US Food and Drug Administration (FDA) and the US Department of Agriculture (USDA). James joined Chipotle in 2016 as the company’s Executive Director of Food Safety. He is responsible for directing the food safety programs at Chipotle Mexican Grills, Shop House restaurants and for Pizzeria Locale.


Doug Sutton | President | Steritech

As president of Steritech, Doug Sutton uses his unique combination of skills, experience and insight to help industry partners rethink delivering a strong and consistent customer experience. Ever the marketer at heart, Doug also brings broad experience in sales, operations and general management. Since joining Steritech in 2014, Doug has championed shifting the status quo of the industry’s expectations on the audit experience through a consultative and programmatic philosophy. His ardent belief in the importance of a stellar customer experience continually drives his approach with industry partners.

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