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BREAKOUT SESSION / MONDAY / OCTOBER 4, 2021 / 9:30 AM

Tech Talk: The Future of Contactless and Online Ordering

Although the industry was embracing online ordering and contactless delivery, the onset of COVID-19 sped up adoption. What was once considered “nice to have” quickly turned into a “must have” for any restaurant hoping to do business during the pandemic.

Now that the pandemic is less of a worry, however, are these technology upgrades still necessary? If so, which platforms are best, and how does a restaurant with a small budget decide how and where to invest.

Attendees will not only learn the answers to these questions but also hear experts weigh in on what other customer experience technologies are coming soon.

PANELISTS

Justin Bartek | Marketing Director | bushi by JINYA

Recently voted Brand Innovator in the FSR readers choice awards, Justin Bartek the marketing director of JINYA Holdings, Inc., joined the team during the industry’s most challenging times. After joining JINYA, Justin immediately immersed himself in JINYA Holdings’ Japanese culture, navigating his way through each individual brand. Though new to him, Justin has focused on leading JINYA Holdings to success, and he consistently shows his dedication to the company and industry. He was an early adopter of the Clubhouse platform and has utilized it to be a thought leader in the restaurant industry. On Clubhouse, Justin discusses topics like brand marketing, restaurant development and digital marketing with other industry leaders.

Sean Kennedy | President & CEO | Cowboy Chicken

As president and CEO, Sean Kennedy has been instrumental in establishing Cowboy Chicken as the premium fast casual restaurant brand that pioneered wood-fired rotisserie chicken. Sean has worked to refine the menu, build operational systems, grow system-wide sales and strengthen store financial performance. He launched Cowboy Chicken’s franchise program that helped to pave the way for today’s national expansion and has built a strong corporate team to support franchise development, real estate, construction, training, marketing and franchise support efforts. During his leadership, the brand has been included in Fast Casual’s Top 100 Movers & Shakers list every year since 2011 and in 2017 won the Emerging Chain of the Year award from Restaurant Business.

Julio Ramirez | CEO | BurgerFi

Speaker bio coming soon!

MODERATOR

Zach Goldstein | Founder & CEO | Thanx

Zach Goldstein is a die-hard Sacramento Kings fan; it was through many losing seasons where he first learned the value of loyalty. He founded Thanx in 2011 with the goal of helping merchants identify, reward and retain their best customers / die-hard fans. Previously, Zach worked with retail and tech giants at Bain and Company, where he focused on customer satisfaction and retention. He received his MBA from Stanford and shivered his way to a BA at Dartmouth.

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