LUNCH & LEARN / TUESDAY / OCTOBER 5, 2021 / 12:25 PM
Loyalty That Lasts: Using Digital Transformation to Future-Proof Your Brand
We’ve all heard the adage “the only constant is change.” That reality has hit especially close to home for the restaurant industry over the past two years. In this era of digital disruption and endless distraction, how do brands identify and adopt emerging technology quickly enough to stay one step ahead of their guests’ changing wants and needs?
The key is in building an intelligent, integrated loyalty ecosystem. It scales, flexes, and leverages consumer data at every touchpoint to deliver an increasingly personalized, convenient, and consistent experience back to your guests.
In this session, you’ll learn how to use modern loyalty as the centerpiece for a customer experience that will stand up against whatever the future holds next.
Lori Stout | Sr. Director of Product Marketing | Punchh
Lori Stout joined Punchh as the Senior Director of Product Marketing, bringing nearly 20 years of experience in Customer, Content, and Product/Solutions Marketing. She has spent most of her career focused on customer engagement and creating better customer experiences for end-users of loyalty, marketing, and communications technology. A lifelong writer and storyteller, Lori loves the challenge of taking a sophisticated solution and explaining it in a way that helps customers identify immediate solutions to their everyday challenges.