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How to Get in the Food Safety Zone

Keeping customers and employees safe has been one of the year’s most pressing issues whether it’s containing the spread of COVID-19 or avoiding foodborne illnesses that can often crop up in restaurants.

This session will take a look at how restaurants fighting the good fight are succeeding by implementing strict procedures, inspiring employee and leadership buy-in as well as using technology when possible.


Steve Felson | Vice President of Operations | Bonchon

Steve Felson is a C-level servant leader with proven success in growth and profitability in the restaurant hospitality industry. Steve spent a significant portion of his career with Denny’s where he raised to Director of Field Training and Operations Support during an 11 year span with the company, holding various roles such as Franchise Business Leader and Director of NRO. He then went on to join Huddle House as a Franchise Area Director before joining BurgerFi where he was promoted from VP of Franchise Operations to Executive Vice President. During his EVP tenure he led the Franchise Operations, Company Operations, Marketing, Food Safety and Learning and Development departments.

Carl Howard | President & CEO | Fazoli’s

Carl T. Howard was recruited by Sun Capital Partners to be President and CEO of Fazoli’s Restaurants, Inc. in June 2008. Carl has diligently worked to rebrand and revitalize the Fazoli’s “Fast Fresh Italian” concept. After successfully repositioning Fazoli’s, the brand was sold to Sentinel Capital Partners in 2015. Since joining Fazoli’s every sales and EBITDA record has been posted. The franchise system has been same sales positive for 67 of the last 70 months and the brand is once again growing new units. In 2016 Fazoli’s will open 12-15 new units and is expected to sign 10-15 new franchisee development agreements.


Zach Goldstein | Founder & CEO | Thanx

Zach Goldstein is a die-hard Sacramento Kings fan; it was through many losing seasons where he first learned the value of loyalty. He founded Thanx in 2011 with the goal of helping merchants identify, reward and retain their best customers / die-hard fans. Previously, Zach worked with retail and tech giants at Bain and Company, where he focused on customer satisfaction and retention. He received his MBA from Stanford and shivered his way to a BA at Dartmouth.

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