BREAKOUT SESSION / MONDAY / OCTOBER 4, 2021 / 4:00 PM
How to Cruise Through Drive-thru Remodels
Finding a drive-thru lane at a fast casual restaurant used to be rare, but they are becoming more commonplace as customers demand contactless pick-up points. This session will feature executives who have incorporated drive-thrus into their business models.
They’ll talk about how to ensure a good ROI as well as pitfalls to avoid.
Tabassum Zalotrawala | Chief Development Officer | Chipotle Mexican Grill
Tabassum Zalotrawala joined Chipotle as Chief Development Officer in December 2018. In this role, Tabassum oversees the restaurant development department which has been a driving force behind the expansion of innovative formats including the Chipotlane, which was named one of ‘The Most Innovative Architecture Projects of 2020’ by Fast Company. Prior to joining Chipotle, she spent over seven years at Panda Restaurant Group as Chief Development Officer and Vice President of Development overseeing Real Estate, Design, Construction, Facilities and Strategic Sourcing. Prior to joining Panda Restaurant Group, Ms. Zalotrawala spent over 10 years with Arby’s and Wendy’s Arbys Group in various leadership positions in Development.
Zach Goldstein | Founder & CEO | Thanx
Zach Goldstein is a die-hard Sacramento Kings fan; it was through many losing seasons where he first learned the value of loyalty. He founded Thanx in 2011 with the goal of helping merchants identify, reward and retain their best customers / die-hard fans. Previously, Zach worked with retail and tech giants at Bain and Company, where he focused on customer satisfaction and retention. He received his MBA from Stanford and shivered his way to a BA at Dartmouth.