BREAKOUT SESSION / MONDAY / OCTOBER 4, 2021 / 12:45 PM
How AI Changes the Customer Experience
Remember the days when self-order kiosks, themselves, were new and exciting? Those days are long gone as today’s models include a variety of upgrades driven by artificial intelligence. Think facial recognition, voice ordering and fingerprint and palm scanners, all of which can be used to not only enhance the customer’s ordering experience but to also manage loyalty programs.
This session will offer an overview of how feasible these technologies are today.
Todd Madlener | President & COO | Coolgreens
Todd Madlener is an industry veteran with over 25 years of leadership experience building passionate teams and brand culture that drives quality and growth. At Coolgreens, Todd is leading the brand into its next phase of growth with culture-first programs like “coolstories” and an enhanced training program. He’s also leading key initiatives for the brand including a new prototype, catering program, and updated technologies all aimed at enabling restaurant teams to elevate the guest experience. Todd previously served as Vice President of Operations at MAD Greens and Senior Director of Operations for Red Robin where he spent over 20 years.
Zach Goldstein | Founder & CEO | Thanx
Zach Goldstein is a die-hard Sacramento Kings fan; it was through many losing seasons where he first learned the value of loyalty. He founded Thanx in 2011 with the goal of helping merchants identify, reward and retain their best customers / die-hard fans. Previously, Zach worked with retail and tech giants at Bain and Company, where he focused on customer satisfaction and retention. He received his MBA from Stanford and shivered his way to a BA at Dartmouth.