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Enhancing Off-premise Operations to Build Customer Trust

Although consumers were starting to embrace delivery and carry-out options by the beginning of 2020, the pandemic accelerated the off-premise trend and forced operators to adjust their business models to win in this new normal.

They not only had to lean into technology to help them offer contactless experiences, but they also implemented strict hygiene and food safety protocols in hopes of gaining customer trust.

This session features restaurant leaders sharing those journeys. They’ll discuss what companies they partnered with and why, how much they invested and what they’d do differently.


Tom Ferguson Jr. | Founder & CEO | Rise Southern Biscuits & Righteous Chicken

Tom Ferguson is founder and CEO of Rise Southern Biscuits & Righteous Chicken, a fast growing franchise known for innovative, chef-inspired twists on favorite breakfast and lunch items, tight operating procedures and a corporate culture that promotes love and respect at all levels. The concept has grown from a single restaurant to 16 Rise locations now open in North Carolina, Maryland, Virginia, Georgia and Tennessee with over 100 units in development. Rise was named a Fast Casual Top 100 Mover & Shaker in 2016. Before starting Rise Biscuits Donuts, Tom was a pioneer in the NC Triangle’s food truck scene with Only Burger.

Tinku Saini | CEO & Co-Founder | Tarka Indian Kitchen

Speaker bio coming soon!

Andy Wiederhorn | President & CEO | FAT Brands

Andrew A. Wiederhorn has served as a director and President and Chief Executive Officer of FAT Brands Inc. since its formation. Andy has served as the Chairman of the board of directors and Chief Executive Officer of Fatburger North America, Inc. since 2006 and Buffalo’s Franchise Concepts, Inc. since 2011. He also served as the Chairman of the board of directors and Chief Executive Officer of Fog Cutter Capital Group Inc. since its formation in 1997. Andy previously founded and served as the Chairman of the board of directors and Chief Executive Officer of Wilshire Financial Services Group Inc. and Wilshire Credit Corporation.


Zach Goldstein | Founder & CEO | Thanx

Zach Goldstein is a die-hard Sacramento Kings fan; it was through many losing seasons where he first learned the value of loyalty. He founded Thanx in 2011 with the goal of helping merchants identify, reward and retain their best customers / die-hard fans. Previously, Zach worked with retail and tech giants at Bain and Company, where he focused on customer satisfaction and retention. He received his MBA from Stanford and shivered his way to a BA at Dartmouth.

session sponsor